At MawereSibanda Commercial Lawyers we are committed to delivering legal services in accordance with the highest standards of professionalism, integrity, and client care, and in compliance with applicable Zimbabwean law, including the Legal Practitioners Act [Chapter 27:07] and any applicable rules made thereunder. If you are dissatisfied with any aspect of our service, please raise the matter first with the Partner responsible for your matter.
Most issues are effectively addressed through transparent communication with your relationship Partner. If the matter is not resolved, or if you prefer to do so, you may submit a formal complaint by emailing complaints@maweresibanda.co.zw. Please provide your contact information and a summary of the specific issue encountered.
A Partner will confirm receipt within two working days. We undertake to investigate all matters with discretion and aim for a full resolution within 10 business days, advising you if further time is required. There are no fees associated with our internal review process. Following the conclusion of our review, clients who are still dissatisfied may approach the Law Society of Zimbabwe or other applicable legal authorities for further assistance.
This internal policy does not restrict your statutory rights or legal remedies under the laws of Zimbabwe. Please note that this email address is dedicated solely to complaints and service-related concerns and should not be used for general enquiries. General business requests should be directed to our standard office contacts at enquiries@maweresibanda.co.zw.
